Privacy Policy

This Privacy Policy explains how Gateway Tours ('we', 'us', 'our') collects, uses, discloses, and safeguards the personal information you provide when you use our website and visa services.

1. Information we collect

We collect:

• Identity data — name, date of birth, nationality, passport details (only when you submit an application).
• Contact data — email, phone, postal address.
• Travel data — destination, intended travel dates, purpose of visit.
• Technical data — IP address, browser type, pageviews (bots filtered out, no third-party analytics).

2. How we use it

To lodge visa applications on your behalf, communicate appointment details, send service updates, and improve the site. We do not sell your data, ever.

3. Sharing

We share only with: (a) the relevant embassy / consulate / visa application centre; (b) processing partners under strict data-sharing agreements; (c) law enforcement when legally required.

4. Storage & retention

Data is stored on servers within the UAE and EU. We retain inquiry data for 24 months and application files for the period required by the destination country's data laws (typically 5–7 years).

5. Your rights

You may request access, correction, or deletion of your data at any time by emailing our DPO. We respond within 30 days.

6. Cookies

See our Cookie Policy for details.

7. Contact

Email our data protection officer at dpo@gatewaytours.example.